Dignity by Default

What is a Service Standard?

A service standard is a set of criteria that enables providers to build and deliver high quality addictions and mental health services that promote dignity by default.

We believe everyone deserves to be treated with dignity. Our goal is to create a service standard that:

  • balances evidence based practice with service experience
  • enables flexible and responsive service delivery based on the actual needs of people
  • makes services so good that people want to come back

Why is it different from other frameworks?

A service standard is an applied tool rather than a framework or strategy. It contains a set of commitments that an organization promises to honour when delivering a service.

These commitments support providers to design and consistently deliver quality services based on outcomes and experience.

Service Standards also give providers a way to share their commitment with the people they serve by describing what people can expect to receive from services and how services will be delivered.