Dignity by Default

How the Service Standard Was Drafted

We engaged with people to understand what they actually need, what they are trying to do and what matters to them.

We engaged with service providers to understand what matters most to them.

We reviewed other sectors’ wisdom on how to design services really well within a system and then applied that to our context. We also reviewed what we already know about designing service within our sector. This includes incorporating principles and frameworks such as Drs Minkoff and Cline’s Comprehensive, Continuous, Integrated System of Care, Recovery concepts and Service Design principles.

We identified dignity as a critical part of the service experience that needs our attention.

We compiled everything we learned into a list of commitments that now make up our draft service standard.

We will continue to revise the Service Standard as we try it out and learn from it.