Why are we Doing This Project?
Despite our best efforts, we still have a system of siloed services. We know we are not keeping up with the demand for services and that people are waiting too long to get care. We hear that for people, their families and for people delivering care, the experience is often hard, frustrating and overwhelming.
We know we can do better.
How is This Project Different?
This project looks at a deeper level of detail than other projects. A significant focus of the engagement is learning about people’s lives outside of service.
We also want to test things at a small scale before making big changes. We want to quickly try something based on our engagement findings, and learn from that. Now that we’ve finished engagement, our goal is test some concepts that respond to what we learned, within the next two months.