Our team behind the scenes has been busy working on getting some new tools ready. We're excited to be able to now share these with you.
As you know, last August we started the Designing Better Project: A process to re-design how adults experience intensive addictions and mental health services in the WWLHIN. We explored what people needed from intensive services and came up with ways to re-design innovative services around those needs.
Since our Open House event, many of you have been asking for a way to share the exhibit with others. We decided that a virtual option was more feasible than driving around the 30 poster boards to multiple sites and spending a couple of hours setting it up. This approach also lets us share the experience with as many people as possible.
On January 18, 2016 we hosted an Insights Lab. At the Insights Lab, we explored possible solutions in each of these areas – two groups worked on “Act as One Service” and two groups worked on “Deal with Trauma”.
We’re winding down our engagement process with our participants. What a ride!
We have spent over 100 hours engaging with folks in a variety of ways. We have summarized our engagement process below in an infographic that gives you a small taste of what we’ve done and what we’ve seen.
Empathy is at the heart of Design Thinking—the approach we’re using to guide this project. By starting with empathy it feels we’re really able to see folks just as they are and appreciate what makes them unique. I’m so amazed by what these folks have been able to accomplish in their lives, most of which our system doesn’t always know or ask about. I think I can speak for the Overlap team when I say we have truly enjoyed meeting with these folks and spending time with them.
Myself and a few people from the Overlap Associates team have been out and about the past few weeks meeting with possible participants for our engagement work. We have driven over 500km across Waterloo Wellington meeting some amazing people. We meet where ever they are most comfortable, such as a coffee shop, their home, a local provider’s office, etc. We are learning some great places to grab a coffee or snack!
And we’re off! On September 17, 2015 we officially launched an exciting new piece of improvement work in Waterloo Wellington. Designing Better is a process to re-design how adults experience intensive addictions and mental health services in the Waterloo Wellington Local Health Integration Network (WWLHIN). With the help of Overlap Associates, will explore what people need from intensive services and re-design innovative services around those needs. The project is co-sponsored by the Canadian Mental Health Association-Waterloo Wellington Dufferin branch and Stonehenge Therapeutic Community.