Open House-The High Level Story

Thank You!

We had over 60 people attend our Open House Event! We had a great mix of providers and people with lived experience who came by to see what we've done, what we've learned and where we're going. 

If you weren't able to attend the event, we're working hard to update our website to reflect everything that was shared. Stay tuned for a blog post in the next day or two that captures the event in more detail.

What We Shared

  • We shared our process and some of the details of what we did and how we did it.
  • We shared our engagement methods and why we went deeper with our engagement. 
  • We shared the stories of our participants.
  • We presented and collected feedback on the concept of Dignity by Default: A Service Standard for Adult Addictions and Mental Health Services in the Waterloo Wellington LHIN.
  • We presented and collected feedback on Experience Patterns: A pool of guidance and advice about how to build and deliver a dignified experience of addictions and mental health services based on the needs of people. 
  • We presented 6 possible ideas to prototype and learn from. Participants used dots to vote for the ones they liked the best.

What's next?

We're shifting gears now to focus on prototyping and testing. We want to test the concepts of a Service Standard and Experience Patterns by using them to design and prototype 2 service improvement ideas.  

What are we prototyping?

At the Open House we presented 6 possible service improvement ideas we could prototype (+2 more submitted at the event) in the next 2 months within the resources we have. 

We then asked people to vote on which ideas they thought we should try. The two the community selected are:

  • Act As One Service:  How might we offer addictions, mental health and primary care together, so that it feels like one service?

  • Deal With Trauma:  How might we we take 1 team, train them in trauma, and reduce the number of folks they support so they can do trauma work and skills teaching?

An important piece of implementing a Service Standard is making sure that providers are supported to actually work in this new way given their agreements with the Waterloo Wellington Local Health Integration Network (WWLHIN). We proposed a third idea for prototyping:

  • Rethink Accountability: How might we work with the WWLHIN and a service provider to prototype how the Service Standards impact service delivery, funding and accountability?

We'll build these 3 ideas using:

Here's a visual explaining how it all fits together.

a special thanks

A heartfelt thanks goes out to all of our participants. Without their courage and honesty this project and what we learned would not be possible. We are truly grateful for their willingness to help us Design Better.